Last updated: August 13, 2025

Thank you for shopping at Poorthika Jewellers. We want you to love your purchase. If you need to return or exchange an item, this page explains how it works.

Eligibility window

  • Returns or exchanges accepted within 7 days of delivery/purchase.
  • Request must be initiated within the window and shipped back within 3 days of approval.

Condition of items

  • Item must be unused, unworn, and undamaged, with all original tags, certificates, and packaging.
  • Include any hallmark/assay cards, gemstone certificates, and invoice.

Non-returnable items

  • Custom, engraved, resized, or bespoke jewellery.
  • Earrings (for hygiene reasons), nose pins, and body jewellery.
  • Items marked “Final Sale” or purchased during clearance events.
  • Products showing signs of wear, damage, or alteration by third parties.

Refunds

  • Approved returns are refunded to the original payment method within 5–10 business days after inspection.
  • Shipping, gift wrap, and COD fees are non-refundable.
  • If a gift card/store credit was used, the refund will be issued as store credit.

Exchanges

Like-for-like exchanges are subject to stock availability. For price differences, we’ll charge/refund the delta accordingly.

Return shipping

  • Damaged/incorrect items: We cover return shipping. Contact us within 48 hours of delivery with photos.
  • Change of mind: Customer pays return shipping. Use insured, trackable courier and share the tracking ID.

How to start a return

  1. Email support@poorthikajewellers.com with your order/invoice number and reason.
  2. Wait for a Return Authorization (RMA) and packing instructions.
  3. Pack securely with all accessories/certificates and ship as instructed. Keep your receipt and tracking.

Inspection & approval

All returns pass a quality check (video recorded) upon arrival. If the item fails inspection, it will be shipped back to you and no refund will be issued.

Warranty & repairs

Manufacturing defects reported within 6 months are repaired at no labour cost; material costs may apply. Wear-and-tear or accidental damage is not covered. FAQ – Returns & Refunds

Q: Can I return a gift?
A: Yes, we can issue store credit to the original purchaser or to you if permitted.

Q: I received the wrong size. What now?
A: Contact us for an exchange or resizing options (fees may apply on certain designs).

Q: How long do refunds take?
A: 5–10 business days after we complete inspection and approve the return.

Contact

Poorthika Jewellers
Customer Care: +91-9778723062
Email: info@poorthikajewellers.store
Returns: info@poorthikajewellers.store